Privacy Policy

1. Who We Are

Vasat AI Solutions ("Vasat AI," "we," "us," or "our"), based in Houston, Texas, builds and manages growth systems for home service contractors — including AI voice agents, custom CRM platforms, websites, and paid advertising management.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit vasataisolutions.com (the "Site"), communicate with us, or interact with services we operate on behalf of our clients (collectively, the "Services").

2. Information We Collect

Information you provide directly

• Contact details — name, email address, phone number, company name, and mailing or service address.
• Inquiry details — information you share when booking a call, requesting a quote, submitting a form, or messaging us.
• Service requests — details about the service you need (e.g., job type, urgency, location) when you call or text a business we support.
• Billing information — for clients, payment and invoicing details processed through our payment providers.

Information collected automatically

• Device and usage data — IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site.
• Cookies and similar technologies — see Section 7.
• Call and message metadata — phone numbers, timestamps, call duration, and delivery status.

Information from third parties

• Scheduling tools (such as Google Calendar) when you book a call with us.
• Advertising platforms (such as Meta) that report aggregated campaign performance.
• Our clients, when they share lead or customer records for us to manage within their CRM.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the Services;
• Respond to inquiries, schedule appointments, and deliver quotes;
• Answer, route, and follow up on calls and messages on behalf of our clients;
• Send service-related communications, reminders, and confirmations;
• Manage client accounts, billing, and support;
• Measure and improve the performance of websites and advertising campaigns;
• Detect, prevent, and address fraud, abuse, or security issues;
• Comply with legal obligations and enforce our agreements.

4. AI Voice Agent & Call Recording

Our AI voice agents answer and place phone calls on behalf of client businesses. When you interact with an AI voice agent:

• Calls may be recorded and transcribed so the business can review the conversation, book your appointment accurately, and improve service quality. Where required by law, you will be notified at the start of the call.
• Transcripts and recordings are stored in the client's CRM and are accessible to that business and to Vasat AI for support and quality-assurance purposes.
• We use third-party speech-to-text, language-model, and telephony providers to power these features. These providers process audio and text under contractual confidentiality and data-protection obligations, and we do not permit them to use your data to train their models unless you have been informed and consented.
• You may ask to speak with a human at any time during a call.

5. SMS / Text Messaging

If you provide your mobile number to us or to a business we support, you may receive text messages such as appointment confirmations, reminders, follow-ups on your inquiry, and customer-service messages.

• Consent: You will only receive text messages if you have opted in — for example, by submitting a form, calling or texting a business, or requesting a quote or appointment.
• Opt-out: Reply STOP at any time to stop receiving messages. Reply HELP for assistance.
• Frequency & cost: Message frequency varies. Message and data rates may apply.

6. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• With our clients — leads, calls, messages, and appointment details are shared with the business you contacted.
• With service providers — vendors that help us operate the Services, including telephony and SMS carriers, AI and transcription providers, CRM and hosting infrastructure, scheduling tools, analytics, payment processors, and email delivery. These providers are bound to use your information only as needed to perform services for us.
• With advertising platforms — limited, often hashed, data may be shared with platforms such as Meta to measure campaign results, as described in Section 7.
• For legal reasons — to comply with law, regulation, legal process, or governmental request; to protect the rights, property, or safety of Vasat AI, our clients, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
• With your consent — or at your direction.

7. Cookies & Advertising

The Site and client websites we build may use cookies, pixels, and similar technologies to remember preferences, understand traffic, and measure advertising. This may include:

• Analytics tools that report how visitors use a site in aggregate.
• Meta Pixel and Conversions API to measure ad performance and, where applicable, deliver more relevant ads. Meta's use of this data is governed by the Meta Privacy Policy. You can manage ad preferences in your Facebook or Instagram settings.
• Call-tracking numbers that attribute phone calls to specific campaigns.

Most browsers let you block or delete cookies through their settings. Doing so may affect some site features.

8. Data Retention

We retain personal information for as long as needed to provide the Services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Call recordings, transcripts, and CRM records are retained according to our client's instructions and applicable law, after which they are deleted or anonymized.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information — including encryption in transit, access controls, and vendor due diligence. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Opt out of marketing communications (use the unsubscribe link in emails or reply STOP to texts);
• Opt out of targeted advertising or the "sale" or "sharing" of personal information, where applicable under state privacy laws (e.g., California, Texas, Virginia, Colorado);
• Appeal a decision we make regarding your request.

To exercise these rights, contact us using the details in Section 13. We may need to verify your identity before responding. If we process your data on behalf of a client, we may refer your request to that client or assist them in responding. We will not discriminate against you for exercising your rights.

11. Children's Privacy

The Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the Site or by direct notice where appropriate. Your continued use of the Services after changes take effect means you accept the updated Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

Vasat AI Solutions
Houston, Texas, USA
Email: privacy@vasataisolutions.com
Website: vasataisolutions.com