Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you and Vasat AI Solutions ("Vasat AI," "we," "us," or "our"), based in Houston, Texas. They govern your access to and use of vasataisolutions.com (the "Site") and the products and services we provide, including AI voice agents, CRM platforms, website design and hosting, and advertising management (collectively, the "Services").

By accessing the Site, booking a consultation, signing a service agreement, or using any of the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or Services.

2. Our Services

Vasat AI builds and manages growth systems for home service contractors. Depending on your plan, Services may include:

• AI Voice Agent — an automated phone agent that answers, qualifies, routes, and books calls for your business.
• CRM Platform — a custom lead and customer management system with automated text and email follow-up.
• Website — design, development, and hosting of a local business website.
• Advertising Management — setup and management of paid campaigns on platforms such as Meta.

The specific scope, deliverables, and timelines for your engagement are set out in your Service Agreement. We may modify, improve, or discontinue features of the Services from time to time with reasonable notice where practical.

3. Eligibility & Accounts

The Services are intended for businesses. By using them you represent that you are at least 18 years old and have authority to bind the business you represent. You are responsible for maintaining the confidentiality of any login credentials we provide (for example, CRM access) and for all activity under your account. Notify us promptly of any unauthorized use.

4. Client Responsibilities

To deliver the Services, we rely on you to:

• Provide accurate, complete, and current business information, content, and access (e.g., phone numbers, ad accounts, domain records) in a timely manner;
• Ensure you have the rights to all logos, images, text, and other materials you provide to us ("Client Content");
• Respond to leads and appointments generated by the Services — we generate opportunities; closing them is your responsibility;
• Comply with all laws applicable to your business, including licensing, advertising, consumer-protection, and telemarketing laws;
• Review and approve deliverables (call scripts, website content, ad creative) before launch where approval is requested.

5. AI Voice Agent & Communications

• Automated nature. The AI voice agent uses artificial intelligence and may occasionally misunderstand callers, provide inaccurate information, or fail to complete a booking. You should review call transcripts and correct any errors in a timely manner.
• Call recording. Calls handled by the agent may be recorded and transcribed. You are responsible for ensuring that recording and any required disclosures comply with the laws of the jurisdictions where your callers are located.
• Text and email messaging. Automated follow-up messages are sent on your behalf and in your name. You are responsible for obtaining any consent required from recipients under the TCPA, CAN-SPAM, and similar laws, and for honoring opt-out requests. Vasat AI will configure STOP/HELP handling but does not guarantee compliance for messaging practices you direct.
• No emergency services. The AI voice agent is not a substitute for emergency services and should not be relied upon in situations requiring immediate human response.

6. Advertising Services

• Ad spend is separate. Unless expressly stated otherwise, our fees do not include media spend. Ad spend is paid by you directly to the advertising platform through your own ad account.
• No guaranteed results. Lead volume, cost per lead, and revenue figures shown on the Site or in proposals are illustrative estimates based on past performance and are not guarantees. Results depend on factors outside our control, including your market, pricing, reputation, season, and platform policy changes.
• Platform policies. You agree to comply with the advertising policies of Meta and any other platform we use on your behalf. We are not responsible for account restrictions, disapprovals, or suspensions imposed by those platforms.
• Account access. You retain ownership of your ad accounts and business pages. You will grant us the access necessary to perform the Services and may revoke it upon termination.

7. Fees, Billing & Cancellation

• Fees. Fees for the Services are set out in your Service Agreement or on the Site at the time of purchase. Prices are in U.S. dollars and exclude applicable taxes.
• Setup fees are due before work begins and are non-refundable once work has commenced.
• Recurring fees are billed monthly in advance and automatically renew until cancelled.
• Late payment. Invoices are due upon receipt unless otherwise stated. We may suspend Services for accounts more than 10 days past due and may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum permitted by law.
• Cancellation. Either party may cancel a monthly plan with at least 30 days' written notice, unless a minimum term is specified in your Service Agreement. Fees already paid are non-refundable except as required by law or expressly stated in writing.
• Price changes. We may adjust recurring fees with at least 30 days' notice; continued use after the effective date constitutes acceptance.

8. Intellectual Property

• Client Content. You retain all rights to Client Content. You grant us a non-exclusive, royalty-free license to use, reproduce, and modify Client Content solely to provide the Services.
• Deliverables. Upon full payment, you own the final website content and design created specifically for you, and all data in your CRM. Where a website is hosted on our infrastructure, we will provide a reasonable export of your content upon termination.
• Vasat AI Property. We retain all rights, title, and interest in our AI voice agent technology, CRM platform, templates, prompts, workflows, know-how, and any tools, code, or components not created exclusively for you. You receive a limited, non-transferable license to use them as part of the Services during your subscription.
• Portfolio use. Unless you opt out in writing, we may reference your business name and logo and display non-confidential work we produced for you in our marketing materials.
• Feedback. Any suggestions you provide about the Services may be used by us without obligation to you.

9. Acceptable Use

You agree not to use the Site or Services to:

• Violate any law, regulation, or third-party right;
• Send unsolicited or deceptive communications, or contact individuals who have opted out;
• Upload malicious code or attempt to gain unauthorized access to our systems or those of others;
• Reverse-engineer, copy, resell, or sublicense the Services or any part of them;
• Use the AI voice agent to impersonate a person or entity in a misleading way, or for harassment, fraud, or any unlawful purpose;
• Interfere with the operation or security of the Services.

10. Third-Party Services

The Services depend on third-party providers, including telephony and SMS carriers, AI and speech providers, hosting, scheduling tools (such as Calendly), and advertising platforms (such as Meta). Your use of those providers is subject to their own terms. We are not responsible for the availability, performance, or policies of third-party services, and outages or changes on their end may affect the Services.

11. Disclaimers

EXCEPT AS EXPRESSLY STATED IN A SERVICE AGREEMENT, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT THE AI VOICE AGENT WILL HANDLE EVERY CALL CORRECTLY, OR THAT ANY PARTICULAR NUMBER OF LEADS, BOOKINGS, OR REVENUE WILL RESULT.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VASAT AI AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO VASAT AI IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Vasat AI and its owners, employees, and contractors from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) Client Content; (b) your business operations, services, or dealings with your customers; (c) your violation of these Terms or applicable law, including telemarketing, messaging, recording, and advertising laws; or (d) your misuse of the Services.

14. Termination

We may suspend or terminate your access to the Services immediately if you materially breach these Terms, fail to pay fees when due, or use the Services in a way that creates legal or security risk for us or others. You may terminate as described in Section 7. Upon termination, your right to use the Services ends, outstanding fees become due, and we will provide a reasonable export of your CRM data and website content upon request within 30 days. Sections that by their nature should survive (including Sections 8, 11, 12, 13, and 15) will survive termination.

15. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Before filing any claim, the parties agree to attempt in good faith to resolve the dispute informally by contacting the other party in writing and allowing 30 days for resolution. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Harris County, Texas, and the parties consent to personal jurisdiction there. To the extent permitted by law, each party waives the right to a jury trial and to participate in a class action.

16. General Terms

• Entire agreement. These Terms, the Privacy Policy, and any Service Agreement constitute the entire agreement between you and Vasat AI regarding the Services.
• Changes. We may update these Terms from time to time. We will post the revised Terms on the Site and update the "Last updated" date. Material changes will be communicated to active clients. Continued use after changes take effect constitutes acceptance.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party platforms.
• Severability & waiver. If any provision is found unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.
• Notices. Notices to Vasat AI must be sent to the email address below. Notices to you may be sent to the email address on your account.

17. Contact Us

Questions about these Terms? Contact us at:

Vasat AI Solutions
Houston, Texas, USA
Email: legal@vasataisolutions.com
Website: vasataisolutions.com